How Do Know It Is Reading Your Ezpass in the Ezpass Lane

Frequently Asked Questions

For residents of Virginia with permanent upper limb mobility impairment.Click hither for more data.

If y'all already accept your On-the-Go standard or Flex transponder register information technology here to ready your account.

For residents of other E-ZPass network states: Visit your land'southward E-ZPass service middle website:

Delaware	New Hampshire
Florida	New Jersey
Illinois	New York
Indiana	North Carolina
Kentucky	Ohio
Maine	Pennsylvania
Maryland	Rhode Island
Massachusetts	West Virginia
Minnesota

Frequently Asked Questions

Due east-ZPass Overview:

• What is E-ZPass?
• What is Due east-ZPass Flex?
• How do I switch betwixt Price and HOV modes when using Flex transponders?
• How does E-ZPass work?
• Who runs the Due east-ZPass programme?
• Where is Due east-ZPass accepted?
• Where is E-ZPass from other states accustomed in Virginia?
• How much does information technology cost to open up an Eastward-ZPass account?
• Is my Eastward-ZPass account data individual and secure?
• Do I become a discount on tolls if I have an E-ZPass?
• Can I pay cash if I have an E-ZPass transponder in the car?
• Is my information secure with Eastward-ZPASS Virginia?

Ordering An Eastward-ZPass:

• How can I open an E-ZPass account?
• Practise I take to accept a credit card to open up an E-ZPass account?
• How practice I obtain an additional E-ZPass transponder?
• How long does it have to receive an E-ZPass transponder?

Registering Your New E-ZPass Transponder:

• How do I annals my On-the-Get transponder?
• What information do I need to register an On-the-Become transponder?

Installing & Using Your Due east-ZPass:

• How exercise I install my E-ZPass transponders?
• How soon can I employ my On-the-Go transponder?
• How do I maintain plenty funds in my account?
• What are the benefits of Automatic Replenishment?
• How do I update my Credit Carte or ACH data?

Using E-ZPass At A Toll Booth(In VA. or Out-of-Land):

• What do the lights at the tollbooth mean?
• Why are the posted speed limits at the price booths and so depression?
• What should I do if I programme to drive out-of-land?

Managing Your Eastward-ZPass Account:

• Why is my E-ZPass transponder not working?
• How can I return or commutation my E-ZPass transponder if information technology is no longer working?
• Exercise I need to annals all my vehicles?
• Can I switch my East-ZPass transponder to another vehicle?
• What practise I do if I buy a new motorcar, move, or change my credit bill of fare?
• How do I use the Automated Phone System?
• What if I forget my Pin Number?
• Are the funds in my E-ZPass account assigned to a particular transponder?
• Tin can I go a statement to track my expenses?
• Can I get a receipt at the tollbooth when I use my Eastward-ZPass?
• Why am I charged if my E-ZPass transponder is lost, damaged or defaced?
• How do I close my E-ZPass account?
• Inactive Account?

E-ZPass For Motorcycles and When Towing Trailers:

• Can I go an E-ZPass transponder for my motorcycle?
• Can I utilise my East-ZPass transponder if I tow a trailer or my gunkhole?

Carpooling with E-ZPass:

• What is E-ZPass Flex?
• How exercise I exchange a standard transponder for a Flex transponder?
• How do I switch between Toll and HOV modes when using the Flex transponder?
• Do I demand a Flex transponder?

Misc. Matters:

• Are business organization accounts bachelor?
• Concern Account vs. Personal Account
• How many people utilize E-ZPass?

Donations:

• What is DRIVE SMART Virginia?
• How tin I brand a donation to Drive SMART Virginia Didactics Fund?
• Volition 100% of my donations to Bulldoze SMART Virginia Education Fund stay in Virginia?
• Is my donation to the Bulldoze SMART Virginia Education Fund revenue enhancement-deductible?
• Can I cancel my recurring donation to DRIVE SMART Virginia Education Fund?
• Is there an authoritative fee to collect my Bulldoze SMART Virginia Education Fund donation?

ane. What is E-ZPass?

Due east-ZPass is an electronic toll collection system. Motorists open a prepaid account and attach a small electronic device called a transponder to their windshield or license plate. As they travel through the cost facilities, tolls are automatically deducted from their pre-paid E-ZPass account.

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two. What is E-ZPass Flex?

The Eastward-ZPass Flex is a switchable East-ZPass transponder that volition let you take advantage of toll-gratuitous travel on the 64, 66, 95, 395, and 495 Express Lanes in Virginia. The East-ZPass Flex volition work on any toll facility where E-ZPass is accepted. E-ZPass Flex Transponders provide boosted functionality which allow drivers to identify when their vehicle can be classified as High Occupancy Vehicle (HOV) to obtain a discount on those facilities that support the additional Flex functionality. If the required number of people are in the vehicle, and you want to drive on the 64, 66, 95, 395, and 495 Express Lanes for free, you need to switch the E-ZPass Flex to HOV fashion before you lot become on the route. These price facilities will not charge your Due east-ZPass account if you travel with your Due east-ZPass Flex in HOV fashion and take the required number of people in the vehicle. Drivers traveling with less than the required number of people in the vehicle on a Toll Facility with a discount should set their E-ZPass Flex to toll-paying fashion and the toll will exist electronically debited from their E-ZPass business relationship. The E-ZPass Flex will work anywhere E-ZPass is accepted, regardless of the position of the switch. You do not need an Due east-ZPass Flex if you lot practice not plan to travel on the 64, 66, 95, 395, or 495 Limited Lanes with the minimum number of people to qualify for the HOV disbelieve.

Flex transponders are only available for two-beam vehicles since other vehicle types are non permitted to use the Express Lanes.

Please Note: Users who take not used their Flex transponder for HOV transactions on the 64, 66, 95, 395, or 495 Express Lanes for whatever prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder (at no price). Additionally, the lost/stolen fee for a Flex Transponder is $20.00 rather than $10.00.

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three. How do I switch betwixt Cost and HOV modes when using Flex transponders?

Before your trip on the High Occupancy Toll (HOT) or the 64, 66, 95, 395, and 495 Limited Lanes, it'due south of import that yous ready your Eastward-ZPass Flex to the correct mode based on the number of occupants that will be in your vehicle when you're driving on the HOT or the Express Lanes. If in that location are the required number of people in the vehicle, prepare your E-ZPass Flex to HOV fashion. These toll facilities do non charge you lot a cost if your East-ZPass Flex is set to HOV style. If y'all have fewer than the required number of people in your vehicle, select the toll-paying mode on the Eastward-ZPass Flex to have the toll automatically debited from your account. You can change modes using the switch located at the bottom of the Due east-ZPass Flex device. Simply motility the switch to select "HOV ON" or toll-paying mode (covering "HOV ON"), depending on the number of people in your vehicle. You will hear a beep when yous change the setting to HOV ON style. Make sure your E-ZPass Flex is set to the appropriate fashion before y'all start driving.

The E-ZPass Flex will work on other toll roads that accept E-ZPass regardless of the position of the switch.

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4. How does Due east-ZPass piece of work?

When you open a prepaid account, you lot receive a small electronic transponder that attaches to the windshield within your motorcar or to your license plate. Within the transponder is a battery-powered electronic chip encoded with a unique identification code. When you travel through an Due east-ZPass toll facility, an antenna at the toll plaza reads the information independent in your transponder. The appropriate toll is electronically debited from your prepaid E-ZPass business relationship.

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v. Who runs the East-ZPass program?

The Virginia Department of Transportation runs the program in Virginia.

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6. How many people employ Eastward-ZPass?

In Virginia, there are more than 2,300,000 active E-ZPass transponders. There are between sixteen and 20 million electronic toll transactions a month.

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7. Where is E-ZPass accustomed?

Y'all tin use your E-ZPass transponder on all toll roads with specially marked "E-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Virginia,West Virginia, Due north Carolina, Kentucky, Florida and Minnesota.

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eight. Where is East-ZPass from other states accepted in Virginia?

All Virginia toll roads accept out-of-state Eastward-ZPass:

• Northern Virginia - Dulles Toll Road, Dulles Greenway, 66 Limited Lanes Within the Beltway, 95/395, and 495 Limited Lanes.
• Hampton Roads - 64 Express Lanes, Coleman Bridge, Chesapeake Expressway, Chesapeake Bay Bridge Tunnel, ERC, South Norfolk Hashemite kingdom of jordan Bridge and Rule Blvd.
• Chesterfield County - Powhite Parkway Extension, Pocahontas 895 (Route 895)
• Richmond - The RMA Expressway System:
•   The Downtown Expressway (State Route 195) from Meadow Street east to the I-95 Interchange
•   The Powhite Parkway from Idlewood Artery south to and ending at Chippenham Parkway
•   The Boulevard Bridge (nicknamed the "Nickel Bridge")

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ix. How can I open an Due east-ZPass account?

If you are a Virginia resident, you can open up your E-ZPass business relationship in any of these simple means:

Apply online

• Personal Account Application or Business Business relationship Awarding
• Call 1-877-762-7824
• Visit 1 of our Service Centers or DMV partner locations
• By picking upwards a transponder at an E-ZPass On-the-Get retailer and registering online or by phone. A listing of retail stores conveying Virginia E-ZPass On-the-Get transponders can be found here

Residents of Virginia with permanent upper limb mobility impairment (Click here for more than data.) in accord with Section § 33.two-613 D of the Code of Virginia may be eligible for toll-free passage on Virginia toll roads.

Residents of other states should click on their land to use to their home agency: Delaware, New Bailiwick of jersey, Illinois, New York, Indiana, North Carolina, Maine, Ohio, Maryland, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, West Virginia, Kentucky and Florida.

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x. How before long tin I utilize my On-the-Go transponder?

Y'all can use your OTG transponder immediately in VA just will need to register at least 48 hours before using it out-of-state.

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11. How do I register my On-the-Get transponder?

• Get to the registration folio on this website
• Calling the Client Service Center at 1-877-762-7824
• Visiting any of our walk-in centers or DMV partner locations
• Annotation: The replenishment amount and the replenishment threshold (low balance) levels are increased for each additional transponder added to your Due east-ZPass account

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12. What information do I need to register an On-the-Go transponder?

To annals your transponder you volition need:

• ID numbers located on the transponder
• Commuter's license
• The license plates and vehicle information for the vehicle on which you will utilise your Due east-ZPass
• Payment data to add to your account and/or fix up automatic replenishment

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13. How much does information technology toll to open an E-ZPass account?

In order to open an E-ZPass account online or at a Service Center, you need to pre-pay a minimum of $35 in tolls.

Transponders are also available in select retail stores in Due east-ZPass On-the-Go Kits for $35. Both Flex and Standard E-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Go transponder includes $15 of prepaid toll balance for immediate use in Virginia plus an additional $xx prepaid price residue after the transponder is registered to an account.

Retail transponders can be used immediately in Virginia but should exist registered equally soon as possible to enable use out-of-state and to claim the full balance.

Note that the transponders remain the property of the Virginia Department of Transportation and must be returned to the Service Center when the account is closed or the client will be liable for the lost/stolen fee ($10 for a standard transponder, $20 for a Flex transponder).

If you drive the toll roads oftentimes, we recommend that you contact united states or log into your account to increase your Replenishment threshold (low balance) level and replenishment amount to accommodate your average monthly price usage.

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14. Exercise I have to have a credit card to open up an E-ZPass account?

You can open an Due east-ZPass account using cash, cheque or credit card. Personal and Business Accounts with five or more than Due east-ZPass transponders must exist gear up to automatically replenish which requires a credit card or checking/savings bank routing and account number plus a credit card (not linked to the same bank account) equally a secondary, backup payment method.

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xv. Is my Eastward-ZPass business relationship information individual and secure?

Yes. The Virginia Department of Transportation is committed to protecting your privacy and the security of your account. Please refer to our Privacy Policy and Web Policy statements.

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16. How practice I maintain enough funds in my account?

The easiest way to maintain funds in your Due east-ZPass account is to cull automated replenishment. When your account balance reaches the low balance level, your replenishment course of payment volition exist charged for the replenishment amount and the funds will be posted to your account and added to your available remainder. Payment options include credit/debit card or checking/savings account electronic funds transfer via ACH and a credit card.

If you lot choose manual replenishment, you tin can add funds to your business relationship by logging in to your account and making a payment from this website. You volition need to institute a username and countersign. Y'all can likewise call our toll-costless automated line, 1-877-762-7824 to brand a credit card payment. You lot will demand both your account number and your Pin number to apply this automated phone system. Y'all can also make a payment in person at our Service Center locations, partner DMVs, mail payments to the Service Centre.

Examples:

• If you have one E-ZPass transponder, you will owe a replenishment amount of your average monthly tolls, or minimum of $35 (whichever is greater) when your account'due south available balance reaches your low balance level.
• If yous have three E-ZPass transponders, you lot volition owe a minimum replenishment amount of your average monthly tolls, or minimum of $105 (whichever is greater) when your business relationship's available residue reaches your low balance level.

If you accept called automatic replenishment, your replenishment amount will be periodically recalculated to ensure you demand to replenish approximately only in one case per month. Your low balance corporeality will be periodically assessed to ensure y'all have at to the lowest degree 3 days of tolls to ensure coverage in the event that at that place are bug with your replenishment.

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17. What are the benefits of Automatic Replenishment?

Automated Replenishment is the most convenient mode to maintain funds in your business relationship. When you reach your depression balance, your selected method of payment is charged automatically to furnish your business relationship. Automated replenishment eliminates the demand to constantly monitor your account rest and spend time authorizing replenishment payments. It saves yous time and helps eliminate the possibility of toll violations considering you lot ran out of funds in your business relationship. Note that your carte du jour and expiration dates must be valid for this process to exist successful.

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18. How do I update my Credit Card or ACH information?

Log in to your account with your username and password. So click Payment from the Account Menu. Select Update Payment Method. You lot can employ this link to accept y'all to the login page.

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19. How long does information technology have to receive an E-ZPass transponder?

When you contact our Customer Service Center at 1-877-762-7824 or employ online to open an business relationship or request an additional transponder, the transponder is sent out within two business days. For aforementioned 24-hour interval service, pick up an On-the-Go transponder at a retail shop or visit one of our Service Centers or partner DMV locations:

Due east-ZPass Virginia

Telephone
Toll-Gratis Number: 1-877-762-7824
Virginia Relay Center (TTY Callers): i-800-828-1120
Automatic Phone Organisation is available 24 hours
Client Service Representatives are available Monday-Friday seven a.one thousand. - vii p.m.

Eastward-postal service
customerservice@ezpassva.com

Mail
E-ZPass Customer Service Centre
P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours : Mon-Fri 7 a.m. - vii p.m.

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xx. Do I need to annals all my vehicles?

Yes. To ensure seamless use of the East-ZPass transponders in whatsoever of your vehicles, you should include the license plate number, state of registration, vehicle type, vehicle brand, model, year and color of all your vehicles. You tin can make changes via the myaccount website or email vehicle changes to customerservice@ezpassva.com including your business relationship information. Note: The accuracy of the license plate information is critical. As vehicle information changes, information technology is important to keep that information up-to-engagement and accurate on your E-ZPass account.

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21. Are business organization accounts available?

Yes. Business accounts are welcome but special rules apply. For assist, call 1-877-762-7824 or contact your nearest Service Heart.

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22. Business concern Business relationship vs. Personal Account

A Personal E-ZPass business relationship is for personally owned or leased cars, pickup trucks, vans, motorcycles, or RVs.

Concern E-ZPass accounts are for those who prefer to concur their account in a business name and could include:

• Those who have vehicles with more than 2 axles
• Vehicles with greater than 7,000 lbs. maximum gross weight

A business tin open up an E-ZPass pre-paid toll account by submitting the E-ZPass Business Account Application online, by visiting your nearest Service Center, or past calling ane-877-762-7824. The name of the business and EIN (Employer Identification Number) are required. Please provide the names of 2 individuals who are authorized to manage the account and their phone and email contact information. A credit menu for initial payment is needed to open an account online. Each account with v or more transponders is required to select automated replenishment as the replenishment choice.

For assistance, telephone call 1-877-762-7824 or visit your nearest Service Heart.

Please phone call ane-877-762-7824 or click here in order to apply for a personal account or a business account.

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23. Tin can I get an E-ZPass transponder for my motorcycle?

Yes. All the same, we do not currently have a transponder that is designed for use with motorcycles. The transponder is designed to function all-time at an angle, like to the one created by the windshield of a passenger vehicle. A transponder mounted on a motorbike is at the customer'south "own risk and liability." Please call 1-877-762-7824 for additional information and assistance.

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24. How practise I install my E-ZPass transponders?

Each transponder comes with adhesive mounting strips and like shooting fish in a barrel-to-follow instructions. For your transponder to piece of work consistently, information technology must be mounted properly, and then follow the instructions carefully.

If you believe you have your E-ZPass mounted correctly simply it is non reading in the toll lanes, please contact client service at 877-762-7824 or visit one of our service centers to troubleshoot the issue.

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25. Exercise I become a discount on tolls if I take an E-ZPass?

Yes. Discounts on tolls are available through some toll facilities.

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26. What do I practice if I buy a new automobile, move, or change my credit card?

It is important to go on your E-ZPass account information electric current. Simply login with your username and password on this website to make whatsoever changes to your accost, vehicle information, or to update your credit card. You may as well call one-877-762-7824 to make these changes through our automated phone organization or to speak to a Client Service Representative. You will exist asked for your E-ZPass business relationship number and 4-digit PIN number.

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27. How do I apply the Automated Phone Organisation?

Call 1-877-762-7824. You volition be prompted to enter your E-ZPass business relationship number and four-digit PIN number. Y'all can check your available balance and contempo transactions, make a payment, and update your credit card number, expiration date, telephone number and alter your Pivot number through our automated system.

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28. What if I forget my Pin Number?

Telephone call one-877-762-7824. Have your personal information set up to give to a client service representative.

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29. How do I obtain an additional E-ZPass transponder?

You can society an additional transponder in any of these user-friendly ways:

• Request an additional transponder on this website. Just log in with your username and countersign. Then click on the Transponder tab.
• Call i-877-762-7824, or ane-800-828-1120 (for TTY users).
• Visit one of our Service Centers or partner DMV locations.
• Visit one of our select retail locations to obtain an On-the-Go East-ZPass transponder which can be added to your existing business relationship online.

The replenishment amount and the low balance level are increased for each additional transponder added to your East-ZPass account.

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xxx. How do I exchange a standard transponder for a Flex transponder?

At that place are several means to commutation your standard transponder for a Flex transponder:

• Request an exchange by logging in to your business relationship and selecting the "transponder" tab.
• By calling the Service Heart at 1-877-762-7824 and requesting an exchange.
• By visiting one of our service centers.

When you receive your Flex transponder, y'all should mail your standard transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or y'all tin bring it to a Service Center. Each Service Centre as well has a drop box for your convenience after hours. If you cull to postal service your transponder, delight wrap the transponder in foil or insert information technology in the original Mylar bag. If your transponder is lost, a $10 charge will apply for standard transponders.

Please Notation: Due to the college cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve month period may exist asked to exchange their Flex transponder for a standard transponder (at no cost).

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31. Do I need a Flex transponder?

You will need a Flex transponder only if you lot program to travel with two or more people in the motorcar on the 64 Limited Lanes (Hampton Roads) and 66 Express Lanes Inside the Beltway, or with iii or more people in the auto on the 95, 395, and 495 Express Lanes. Due to the higher price of the Flex transponder, users who accept non used their Flex transponder for HOV transactions on these facilities for any prior twelve-month menses may be asked to exchange their Flex transponder for a standard transponder (at no price).

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32. Are the funds in my E-ZPass account assigned to a detail transponder?

No. Each Eastward-ZPass cost transaction, regardless of which of your transponders you utilise, deducts from your available balance. It works similar a jail cell phone account with prepaid telephone minutes. All transponders on the account describe from the same bachelor balance.

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33. Can I go a statement to track my expenses?

E-ZPass statement options are available to help yous track your expenses. Monthly and Quarterly summary statements are available online free of charge. Mailed statements are also available starting at $2 per month.

You can likewise view your transaction history online by logging in to your account.

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34. Can I pay cash if I have an E-ZPass transponder in the auto?

If for whatever reason you want to pay cash at the tollbooth, the transponder must be removed from your vehicle, wrapped in the original Mylar pocketbook, or wrapped completely in aluminum foil. Otherwise, the cost could be deducted from your E-ZPass account.

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35. Can I get a receipt at the tollbooth when I use my Due east-ZPass?

No. Since E-ZPass is designed to speed up the toll process, receipts volition non be available at the lane when using E-ZPass. If you need details of your price transactions, you can either log into your account online or elect to receive detailed monthly statements, starting at $2 per month.

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36. What exercise the lights at the tollbooth mean?

Calorie-free notifications differ by Toll Facility, but the following are some general descriptions:

Red, Blueish or White - A red, blue or white calorie-free indicates an unpaid price. If you are in a cash lane, stop and pay the toll. If y'all are not in a cash lane, for safe reasons, Practice NOT stop in the lane. These lights bespeak that your account is out of funds or at that place may be something incorrect with your transponder or the style information technology is mounted. Contact the Customer Service Eye for assistance.

Yellowish - This signals that your account has reached the depression balance level and needs to be replenished. If you see this light for more than than ii consecutive days, contact the Customer Service Heart. Delight notation that if enough toll transactions mail service to your business relationship simultaneously, you may go directly from seeing a green calorie-free to seeing a scarlet, bluish or white light. Also notation that the yellow low-cal is only available at some cost locations.

Green - Go on. Your account balance is above the low remainder level.

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37. Why are the posted speed limits at the toll booths and so depression?

The posted speed limits are set to ensure the safety of the toll collectors and the drivers. Price plazas are very busy places and rubber is a major business.

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38. Why is my E-ZPass transponder not working?

There can exist a few reasons why your transponder isn't working properly, such as:

• Yous ran out of funds in your business relationship.
• Your transponder's battery is running low.
• Your transponder is improperly mounted.
• Your transponder has non yet been activated at the lane.
• A contempo payment has not notwithstanding been received by the lane.

Information technology can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours in out-of-state lanes.

Please contact a Service Eye for assistance troubleshooting.

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39. How can I return or exchange my East-ZPass transponder if it is no longer working?

Mail your transponder to: E-ZPass Service Center, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Centre location. Defended E-ZPass Service Centers in Norfolk and Portsmouth have a driblet box for your convenience after hours. If you choose to mail your transponder, please wrap the transponder in foil or insert it in the original Mylar bag and enclose a annotation requesting a replacement. In case of loss, a $ten charge will apply for standard transponders and a $20 charge will apply for Flex transponders.

In addition to these options, the post-obit DMV locations volition accept transponders for return or exchange during normal business concern hours:

Gloucester DMV Customer Service Center - E-ZPass Services by Appointment Only (outset Baronial 3rd)

Visit here to schedule an date:

https://www.dmv.virginia.gov/onlineservices/appointments.aspx

2348 York Crossing Drive
Hayes, VA 23072

Newport News DMV Client Service Center - Currently Airtight

12730 Patrick Henry Drive
Newport News, VA 23602

Fairfax/Westfields DMV Customer Service Center - Currently Closed

14950 Northridge Drive
Chantilly, VA 20151

Woodbridge DMV Customer Service Center - E-ZPass Services by Appointment Only (starting time August 3rd)

Visit here to schedule an appointment:

https://world wide web.dmv.virginia.gov/onlineservices/appointments.aspx

2731 Caton Hill Road
Woodbridge, VA 22192

Chesterfield DMV Customer Service Center - Currently Closed

610 Johnston Willis Drive
Richmond, VA 23236

Richmond DMV Customer Service Center - Currently Closed

2300 Westward Wide Street
Richmond, VA 23269

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40. Can I switch my E-ZPass transponder to another vehicle?

Yes. You can switch the transponder from 1 vehicle to another as long as you use it on a vehicle with the aforementioned vehicle type. Contact the Service Heart at ane-877-762-7824 to request additional mounting strips and then that you can move your E-ZPass transponder between vehicles.

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41. Tin I use my E-ZPass transponder if I tow a trailer or my boat?

You tin can switch the transponder from i vehicle to another every bit long as you lot utilise it on the same vehicle blazon. If you tow a trailer or a boat, your vehicle type will change and and so y'all will need to get a different transponder.

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42. Why am I charged if my E-ZPass transponder is lost, damaged or defaced?

When yous return your transponder to u.s., we will either re-issue it to another client, or send it back to the manufacturer. If information technology is lost, painted, marked permanently or damaged, nosotros cannot re-result it and the manufacturer will not take it back. Therefore, we must collect the $10 or $xx lost/stolen fee.

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43. How practise I close my East-ZPass business relationship?

You can request to close your account on this website. Simply log in with your username and password. Then click on the Close Account tab.

Mail your transponder(s) to Eastward-ZPass Service Eye, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Center location. If you choose to mail your transponder, please wrap the transponder in aluminum foil or insert information technology in the original Mylar bag and enclose a note requesting to close your account. In example of loss, a $10 charge will apply for Standard transponders and a $20 accuse will utilize for Flex transponders.

If you accept lost your transponder and would like to close your account, provide a credit card number to pay for the lost fee. When all transponders on your account are returned or inactive, your business relationship volition exist airtight and a refund volition be processed within thirty days if there is a residue remaining in the business relationship.

In improver to these options, the post-obit DMV locations will accept transponders for render during normal business organization hours:

Gloucester DMV Client Service Center - Due east-ZPass Services past Engagement Just (beginning Baronial 3rd)

Visit here to schedule an appointment:

https://www.dmv.virginia.gov/onlineservices/appointments.aspx

2348 York Crossing Drive
Hayes, VA 23072

Newport News DMV Customer Service Heart - Currently Closed

12730 Patrick Henry Drive
Newport News, VA 23602

Fairfax/Westfields DMV Customer Service Center - Currently Closed

14950 Northridge Drive
Chantilly, VA 20151

Woodbridge DMV Customer Service Center - East-ZPass Services past Date Only (beginning Baronial 3rd)

Visit here to schedule an date:

https://www.dmv.virginia.gov/onlineservices/appointments.aspx

2731 Caton Hill Road
Woodbridge, VA 22192

Chesterfield DMV Customer Service Center - Currently Closed

610 Johnston Willis Bulldoze
Richmond, VA 23236

Richmond DMV Client Service Center - Currently Closed

2300 W Broad Street
Richmond, VA 23269

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44 What should I do if I plan to drive out-of-country?

A trip out-of-state or a alter in your driving blueprint may accept an impact on your E-ZPass business relationship. Contact the Service Center to check your available balance to exist certain you have acceptable funds for your tolls. You may too want to make a payment, arrange your replenishment corporeality and your depression balance level.

It can take upwards to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia price plazas, and up to 48 hours out-of-land. We recommend you make changes to your account several days in advance of your trip.

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45. Is my information secure with E-ZPASS Virginia?

E-ZPass Virginia has taken steps to safeguard the integrity of its data to forestall unauthorized access and to secure your personal information as it is communicated across this internet. These measures are designed to prevent corruption of information, block unknown or unauthorized access to our systems and data, to provide protection of your private information and to protect data from interception during transmission.

Advice of personal data is protected through use of encrypted transmission using Internet standard SSL (Secure Sockets Layer). When you admission your personal information, your web browser volition automatically create a secure connection. Nosotros utilize a 2048 RSA SSL (Secure Sockets Layer) certificate from a trusted Certificate Authority, updated annually, to protect your website visit. In addition to the SSL encryption, E-ZPASS Virginia employs 3 layers of firewall protection using state-of-the art security applications, and maintains annual Payment Card Manufacture (PCI) Information Security Standards Compliance for all operations and systems. Our systems are regularly scanned and to protect against new vulnerabilities.

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46. What is Bulldoze SMART Virginia?

DRIVE SMART Virginia is a 501(c)(three) non-profit defended to raising traffic safety awareness among all route users in lodge to save lives and reduce injuries on the roadways of Virginia. Our mission is advanced by fostering community partnerships, offering interactive simulator programs, giving workplace and school presentations, attending outreach events, advocating for traffic rubber initiatives, and conducting an annual Distracted Driving Summit. DRIVE SMART Virginia also creates, designs, and distributes educational campaigns and materials.

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47. How tin can I make a donation to Drive SMART Virginia Education Fund?

You tin donate when making a one-time online payment to your business relationship or every time your business relationship car replenishes by credit card. For a 1-time payment, select the choice on the Payment folio in your account, enter the amount of the donation and click "Add". To add an automatic donation every fourth dimension your account replenishes (reaches low balance) visit the Payments page and select Donations.

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48. Volition 100% of my donations to DRIVE SMART Virginia Education Fund stay in Virginia?

Yeah, absolutely. Drive SMART Virginia exists solely to serve the citizens of the Commonwealth. The Drive SMART Virginia team travels from Wise to Reedville and Fairfax to S Colina to evangelize our important programs!

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49. Is my donation to the Bulldoze SMART Virginia Education Fund tax-deductible?

DRIVE SMART Virginia is a 501(c)(three) non-profit and 100% of your donation is deductible. Yous will receive an electronic mail receipt for each donation corporeality.

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50. Tin I cancel my recurring donation to DRIVE SMART Virginia Education Fund?

Recurring donations can be cancelled at whatsoever time by visiting the Payments page in your account.

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51. Is there an administrative fee to collect my Bulldoze SMART Virginia Education Fund donation?

In social club to comprehend costs and ensure that no taxpayer or cost dollars are used to fund this initiative, VDOT collects a pocket-sized administrative fee from the donation amount. 100% of all funds distributed to Drive SMART Virginia are used to provide directly services.

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52. Inactive Account?

If you haven't used your E-ZPass account to pay for a price in the final 12 months y'all volition receive an inactive account detect. If you want to keep your business relationship open, you just need to contact u.s. by e-mail or phone and let us know.

We use this process to render unused funds to customers who no longer need their business relationship and collect unneeded transponders that vest to the Commonwealth. Please respond to an inactive account notice within 30 days.

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Source: https://www.ezpassva.com/staticpages/faq.aspx

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